our mission
We help hospitality and leisure businesses develop confident people, strengthen day-to-day service and operations, and build clear structures that support long-term success.
Through practical training, leadership development, and hands-on consultancy, we work alongside teams to improve consistency, unlock growth opportunities, and create sustainable results that last.
People.
We believe strong businesses are built by confident, motivated people.
We focus on developing teams and leaders who take ownership, communicate well, and perform consistently.
Service.
Great service isn’t accidental — it’s designed.
We help businesses build clear standards, systems, and habits that deliver consistent, high-quality customer experiences.
Success.
Success isn’t about quick wins.
It’s about sustainable performance, long-term growth, and building a business that works today and in the future.
Who We Work With
We work with hospitality and leisure businesses that are serious about improving how they operate, serve their customers, and grow sustainably.
Our clients include independent pubs, cafés, and bars, as well as padel clubs, gyms, and service-led venues. Typically, they are businesses experiencing growth or change and want practical support to develop their people, strengthen service standards, and build long-term success.
Growth operators
leisure
Hospitality
Clear insight into how your business operates, where the gaps are, and where the real opportunities sit.
Discovery & Direction
Designing simple standards and systems that improve consistency, efficiency, and day-to-day performance.
Operations & Service
Practical, hands-on training that builds confident teams and strong service habits.
Training & Development
Supporting managers to lead with clarity, confidence, and accountability.
Leadership & Management
Strengthening existing offers and developing new revenue through better service and structure.
Growth & Revenue
Who We Are
Forward Thinking Developments (FTD) is a hospitality and leisure consultancy focused on helping service-led businesses perform better through people, service, and structure.
Founded by Tom Owen, and supported by specialist experience across hospitality, fitness, and leisure operations, FTD works hands-on with owners, managers, and teams to improve day-to-day performance and build sustainable growth.
We don’t believe in generic solutions or quick fixes.
Our approach is practical, collaborative, and grounded in real-world experience — working alongside teams to embed standards, develop confident leaders, and create lasting success.
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!